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Refund policy
Refund policy
REFUND & RETURN POLICY
This policy applies to all orders placed with Cutter Components through cuttercomponents.com.
1. Return Window
You may request a return within 15 days from the date of delivery. Requests must be submitted in writing to sales@dyfecund.com with your order number and clear photos of the item(s) concerned.
2. Conditions for Return
• Items must be unused, in their original packaging and in resalable condition.
• Custom-made parts, electrical components, and items marked “non-returnable” cannot be returned.
• Proof of purchase (order number or invoice) is required.
• Returns must be authorised in advance; unauthorised returns will not be accepted.
3. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, please notify us within 7 days of delivery and include photos or video. We will arrange a replacement or a full refund, and we bear the return shipping cost in such cases.
4. Refunds
Once the returned item has been received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method within 5–10 business days. Bank charges and currency conversion differences are not refundable.
5. Return Shipping
• If the return is due to our error, we cover the return shipping.
• If the return is due to customer reasons (wrong part ordered, change of mind), the buyer bears all return shipping costs and any duties.
6. Warranty
All parts are covered by a 3-month warranty against manufacturing defects from the date of delivery, unless otherwise stated on the product page. Warranty does not cover normal wear, misuse, improper installation, or damage caused by third-party repairs.
7. Exchanges
To exchange an item, contact us first at sales@dyfecund.com. Once approved, ship the item to the address we provide; we will dispatch the replacement after inspection.
8. Contact
Cutter Components
Email: sales@dyfecund.com
Tel: +86 13181403007
This policy applies to all orders placed with Cutter Components through cuttercomponents.com.
1. Return Window
You may request a return within 15 days from the date of delivery. Requests must be submitted in writing to sales@dyfecund.com with your order number and clear photos of the item(s) concerned.
2. Conditions for Return
• Items must be unused, in their original packaging and in resalable condition.
• Custom-made parts, electrical components, and items marked “non-returnable” cannot be returned.
• Proof of purchase (order number or invoice) is required.
• Returns must be authorised in advance; unauthorised returns will not be accepted.
3. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, please notify us within 7 days of delivery and include photos or video. We will arrange a replacement or a full refund, and we bear the return shipping cost in such cases.
4. Refunds
Once the returned item has been received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method within 5–10 business days. Bank charges and currency conversion differences are not refundable.
5. Return Shipping
• If the return is due to our error, we cover the return shipping.
• If the return is due to customer reasons (wrong part ordered, change of mind), the buyer bears all return shipping costs and any duties.
6. Warranty
All parts are covered by a 3-month warranty against manufacturing defects from the date of delivery, unless otherwise stated on the product page. Warranty does not cover normal wear, misuse, improper installation, or damage caused by third-party repairs.
7. Exchanges
To exchange an item, contact us first at sales@dyfecund.com. Once approved, ship the item to the address we provide; we will dispatch the replacement after inspection.
8. Contact
Cutter Components
Email: sales@dyfecund.com
Tel: +86 13181403007
